We have a large private maintenance side to the Company in which we cover various maintenance contracts and service schemes to suit any potential customer. We have built this up over the years and have a large customer base in West Central Scotland.
With 50 years experience in plumbing and heating maintenance and repair we more than anyone know the expense that can be incurred if your heating breaks down unexpectedly or you have a plumbing disaster. As a local based family company we have carried out repairs and services in most of the houses in the East Kilbride area, firstly for the East Kilbride Development Corporation and then South Lanarkshire Council. No one knows the variety of heating systems and plumbing systems better than we do.
We have a long standing relationship with Homeserve PLC with whom we have been providing service for over 15 years. This company began as a subsidiary of South Staffordshire Water and is now the biggest independent facilities management company in this field in the country. They have partnerships with many of the big utility companies and insurance companies and utilise this relationship to sell maintenance cover for heating, plumbing and electrical. This allows us to carry out the maintenance work for West of Scotland Water, Northern Electric, The Royal Bank of Scotland and many more of the big utility companies. Both directly and via other partner business's we also carry out work for Npower, Scottish Power, The AA and AXA Assurance. Homeserve have very strict targets for the level of customer service and customer care provided by their contractors.
In the three years that the awards were ran Wm. Donnelly & Co. Ltd. won the award for the Top Gas Engineer in Great Britain on every occasion with two different engineers. We were also voted top Gas Contractor in Great Britain once and were runner up twice. This is an achievement we, as a local based family company are extremely proud of.
We do our utmost to make sure our customers are given the best service possible on both a national and local level. This is achieved by constantly reminding all of our personnel that they are working in people's home environment and that they must respect their homes as they would their own.
All of our Gas engineers are fully Gas Safe registered and we have Engineers on call 24hours and 365 days of the year. Our office is also manned during normal working hours 7 days a week so you will always speak to a trained member of staff when you call.
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