Personal Digital Assistants

Here is how it works. Each technician has a PDA that in the morning is loaded with his days work. The PDA also determines the most efficient routing for the stops that have to be made on the particular day, especially if it integrates with a mapping GIS program. Last-minute orders and changes already are integrated when the driver or technician picks up the PDA. Special instructions are quickly sent by office personnel so that customers receive superb service. No extra phone calls are necessary anymore because the driver or technician only has to read the messages on the PDA to understand the situation. Similarly, the driver or technician has access to a customer's delivery and payment history by a simple push on the appropriate button. office personnel are left free to speak to customers and take care of other work.