Quick Reminder...

What information we collect, use, and why we collect or use the following information to provide services and goods, including delivery:•

Names and contact details•
Addresses•
Date of birth•
Payment details (including card or bank information for transfers and direct debits)•
Call recordings

We collect or use the following information for

the operation of customer accounts and guarantees:•
Names and contact details•
Addresses•
Payment details (including card or bank information for transfers and direct debits)We collect or use the following personal information for
dealing with queries, complaints or claims:•
Names and contact details•
Address•
Payment details•
Purchase or service history•
Call recordings•

Relevant information from previous investigations Lawful bases and data protection rights Under UK data protection law,

we must have a “lawful basis” for collecting and using your personal information.

There is a list of possible lawful bases in the UK GDPR.

You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below.

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:•
Your right of access - You have the right to ask us for copies of your personal information.

You can request other information such as details about where we get personal information from and who we share personal information with.

There are some exemptions which means you may not receive all the information you ask for - You can read more about this right here.•
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete - You can read more about this right here.•
Your right to erasure - You have the right to ask us to delete your personal information - You can read more about this right here.•
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. - You can read more about this right here.•
Your right to object to processing - You have the right to object to the processing of your personal data - You can read more about this right here.•
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you - You can read more about this right here.•

Your right to withdraw consent

When we use consent as our lawful basis you have the right to withdraw your consent at any time.
You can read more about this right here. If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data our lawful bases for collecting or using personal information to provide services and goods are:•

Consent - we have permission from you after we gave you all the relevant information.

All of your data protection rights may apply, except the right to object.

To be clear, you do have the right to withdraw your consent at any time.•

Contract – we have to collect or use the information so we can enter into or carry out a contract with you.

All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for
the operation of customer accounts and guarantees are:•

Consent - we have permission from you after we gave you all the relevant information.

All of your data protection rights may apply, except the right to object.

To be clear, you do have the right to withdraw your consent at any time.•

Contract – we have to collect or use the information so we can enter into or carry out a contract with you.

All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for
dealing with queries, complaints or claims are:•

Consent - we have permission from you after we gave you all the relevant information.

All of your data protection rights may apply, except the right to object.

To be clear, you do have the right to withdraw your consent at any time.•

Contract – we have to collect or use the information so we can enter into or carry out a contract with you.

All of your data protection rights may apply except the right to object.•
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else,

without causing an undue risk of harm to anyone.

All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:
We have a system that when a customer registers interest in our products online we give them a call to

get all information they are looking for and answer the best of our abilities.

Where we get personal information from•
Directly from you•

Insurance companies

how long we keep information We will retain your personal data only for as long as necessary,

based on the original purpose(s) for its collection.

Consequently, your personal data will be stored for the following durations

(or if there's no specific period, the following criteria will determine the retention time)

Who we share information with

Others we share personal information with•
Insurance companies•
Warranty and guarantee providers how to complain if you have any concerns about our use of your personal data,

you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information

Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AFHelpline number: 0303 123 1113Website:
https://www.ico.org.uk/make-a-complaint